Knowledge is power

Arriving at the counter without a credit card which means you can't pick up the car? Need help during your trip but you don't know how to reach us? This will not happen to you, because you have carefully read the information below! Have we forgotten something that still leaves you with a question? Feel free to call or email us. After all, that's what our easy to reach Customer Service is for!


Personal contact is very important to us and you can reach us easily, but outside office hours you may find the answer to your question here.

Credit card

When you book via, the main driver needs a credit card in his own name to pick up the car.


Of course you want all insurances to be properly arranged. At, all necessary insurances are included in the rental price as standard. You can also take out our No-Risk guarantee.

No-Risk Warranty

With our own No-Risk guarantee you can easily buy off the deductible and be 100% worry-free.

Changes and cancellations

Need to make a change or cancel the booking? It’s possible and free! Read more about the terms and conditions that apply here.

Terms and Conditions

We work with several local rental providers who have their own rental conditions. In addition, we have our own Terms and Conditions.

Picking up the rental car

Renting a car may seem overwhelming, but we put the important things together for you. That way you can pick up your car without any worry.

Dropping off the rental car

Let's end the ride smoothly! Consider the following things when returning your rental car.

One ways and crossing borders

Maybe you want to return the rental car at a different location than you picked it up, or you want to cross a border. Sometimes this is free of charge and sometimes not.

Toll roads

We understand that you prefer to take the scenic route! But sometimes using a toll road is unavoidable to get from A to B. We give you tips to cross the road as affordable as possible.

Included in our price

We believe that the more transparent the better. We therefore try to inform you as clearly as possible about our rates and what is and what is not included.


Sometimes extras such as a child seat or GPS are required for a trip. Because depends on local partners, the availability of these extras cannot be guaranteed in advance. Check the options.

Damage or accidents 

Nothing is more important than feeling safe on the road. Please read the following that you should take into account.

Rent safely

Safe travel in a clean rental car, not entirely unimportant, right? Read here how we ensure the health and safety of our customers and employees.

Become a member

For the car renter who is looking for the most advantageous prices, offers and best conditions. Join our Members Only program!

Travel agents

For customers we have our Members Only program. We also have a program for travel agents.